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VTC Technician II

Job Location: Qatar

Security Clearance: Active, in-scope US Government issued Secret clearance


Job Responsibilities:

C3EL is seeking a Video Teleconferencing (VTC) Technician II to join our team in Qatar. The candidate will act as the focal point for scheduling and day-to-day coordination of the Government VTC reservations. The Government operations center requires manning to support this service as well as unexpected VTC support during off-duty hours.

Subtasks shall include:

  • Act as the Government focal point and liaison to DISA Global Video Services (GVS)

  • Assist customers with new requirements, provide suggestions within Government guidelines that meet their needs, and direct them to submit proper paperwork (AF Form 3215) to their local ECS/SCX personnel.

  • Assist customers with direct or bridged connectivity to GVS services if needed.

  • Develop and maintain a professional working relationship with other bridging/hub locations to include GVS, USCENTCOM, ARCENT.

  • Adhere to Government VTC policy and procedures in daily operations and when dealing with users within AOR.

  • During normal duty, hours be present in the VTC bridging facility 30 minutes prior to the start time of the first bridged VTC connection of the day to bring up the call and be prepared for quality checks performed by the chairing location.

  • During off-hours (no operator present), ensures Telepresence Management Suite (TMS) will accommodate scheduled VTC sessions as needed. If an O-6 or above will be hosting a bridged VTC during the off-hours, an operator must be present for the duration of the bridged VTC session.

  • Oversee the overall operational, management, and health of VTC facilities and systems distributed throughout the AOR under Government control.

  • Monitor, review, and analyze VTC network performance and ensure effective operation. Notify the local ECS/CFP and Government Air Combat Communication Center (ACCC) before beginning repair actions of major network problems involving VTC network enterprise devices.

  • Conduct periodic inspections of the VTC Network using TMS software.

  • Push templates to VTC endpoints via TMS to ensure each system is configured to the Government VTC standard.

  • Push software updates to endpoints, VTC network enterprise devices, and any additional VTC equipment that is on the Government VTC network.

  • Interface directly with all AF site Communication Squadron Commanders or appointed representatives and customers to provide feedback and identify corrective actions on local site equipment.

  • Report to Government PMO on health of network architecture and provide input to potential obstacles to the expansion of the network.

  • Submit Firewall Exception Request (FER) for new/changed circuits request and coordinate between NOSC and customer until the issue is closed.

  • Provide outage log, number of VTCs, and other data required by Government VTC PMO.

  • Maintain a thorough knowledge, diagrams, and understanding of all VTC equipment implemented within the Government AOR.

  • Maintain a current copy of VTC architecture diagrams.

  • Assist and train local facilitators, if requested, on VTC conference room set-up and operation. May assist by phone if effective, but assist in person if an on-site visit is required. Local facilitators may require both operational assistance, as well as technical assistance in troubleshooting malfunctioning VTC and associated equipment.



Minimum Qualifications:

  • Intermediate “hands-on” work experience in installing, repairing, and troubleshooting or maintenance of VTC bridge systems or equipment. Must have the technical knowledge to solve complex problems, understand the interrelationships of circuits, and be able to exercise independent judgment in performing tasks in support of communications systems or equipment.

  • Intermediate experience in operations, maintenance, troubleshooting of VTC electronic systems or equipment as specified in the task order to include the following:

    • 8 Installation, operation, and upgrades for Telepresence Management Suite (TMS) Software

    • Cisco devices including Codecs, Multipoint Control Units (MCU){MSE8000, CMS, and Codian 53XX series.

    • Cisco Network Enterprise Devices (Video Communications Server (VCS)-Control, VCS-Expressway, Expressway Core and Edge)

    • Cisco Conference Room (CR) Codecs (C/SX/MX/Spark-Series)

    • Cisco Desktops ( EX/DX series)

    • Control Systems EXTRON/AMX/CRESTRON components

    • CRESTRON and AMX Touch panel [interfaces] and associated software

    • Audio subsystems (Amplifiers, mixers, microphone, and speaker systems)

    • Media devices (e.g. DVD players, VCRs, etc.)

    • Multimedia Display (e.g. Projectors, LCD, Plasma, LED displays, etc)

  • Active, in-scope US Government issued Secret clearance



  • High School Diploma

Certification Requirements:

  • Positions require a current DoD 8570 IAT-II certificate (Security+ce, CCNA-Security, etc.)

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