OPERATIONS AND MAINTENANCE (O&M)

C³EL provides full-time industry certified professionals and Engineers to support the Operations and Maintenance (O&M) activities required to service A/V equipment during its operational lifecycle. C³EL’s support professionals provide thorough Preventative Maintenance Inspections (PMI) leading to a reduction in life-cycle replacement of the A/V equipment by ensuring systems operate at recommended manufacturer specifications. Our team has set up and maintained the Solar Winds Network Management Systems used to monitor critical IP systems. We have even developed our own custom written program to monitor the health of the A/V system hardware in real time, enabling technicians to resolve any issues before they are noticed by end users. 

C³EL’s onsite support personnel diagnose and troubleshoot the technologies commonly deployed in today’s modern A/V solutions. We have direct experience resolving issues associated with cabling, fiber optic infrastructure, A/V transmitters/receivers, as well as display equipment such as monitors, video walls and projectors. C³EL’s support personnel troubleshoot and optimize the gain structure of the audio system (microphones, DSP’s, audio amplifiers, and speakers) for the best acoustic performance in any room. 

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C³EL’s support personnel also ensure the IP based systems in the A/V control network infrastructure are properly configured, operate reliably and securely by maintaining compliance with the organizations IA policies. C³EL’s onsite personnel serve as Subject Matter Experts (SMEs) to our customers, providing the best practices and cost-effective recommendations when new A/V capabilities are needed to meet future mission requirements. C³EL’s onsite support personnel are responsible for the configuration management of the A/V systems and ensure the A/V O&M documentation is always up to date. Our Technicians are responsible for maintaining backups of the A/V O&M configuration data to prevent data loss from catastrophic events or unforeseen obstacles. We strive to optimize and maintain the performance of the entire system with a high degree of availability and reliability, in a cost-effective manner.